We have spoken to 5 different consultans from Canon. They say it is windows problem. It does not install from canon links or CD what we have for the printer. Joined Jun 8, Messages 2, Welcome to TSG renstutam, hope you find some help and provide others with some help! The Operating System on the laptop is very important to understanding what the issue might be. Please post that information. Thats why the button is there, first thing recommended when you start a new post on this site.
Windows 8 single language. Joined Oct 15, Messages Have you exhausted all google links on the subject? Normally, the USBscan. Draceplace: Thank you sorry please find the specs as below I do not know where to add it.
Lets back up a little bit and verify the OS is intact after the recovery. Thanks draceplace the problem is we bought this on our contract with windows 8 on the laptop have the serial number registered and alll but we never received a cd. Yeah, thats no cd an issue, heard they are going to quit making the media installs someday.
Run SFC and see if can run without needing the media. Else you need to get with 'contract' and ask them to re image the machine or provide a CD or tell you how to get one.
Since Cannon was saying 'window issue' you should attack that first. I found a post where they were havng similar Cannon issue and uninstalling Avast and installing the printer, reinstalling Avast solved the issue.
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After the restart, connect the printer device to the computer and check if the device is detected by Windows 8 operating system. Check if Windows 8. If the issue still persists, then try the next step. Download the latest drivers for your printer model from the link given below and the try to install it on the computer and check if that resolves the issue. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Afternoon, Hope anyone can assist.
We have spoken to 5 different consultans from Canon. They say it is windows problem.
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